About

Australian Relief Management (ARM) was established to provide professionally trained staff for the tourism and hospitality industry and now has the reputation as the premier supplier of relief managers & staff for short term, semi-permanent and long term placements throughout Australia. 

Our services include day to day and permanent operational relief management, receiverships, change of ownership, accommodation development and emergency management for distressed holiday properties. 

This service provides the operator; owner or manager of the accommodation venue to take a well-deserved break knowing full well that their business will be operated in a professional standardised manner.

Additionally, ARM can provide a large range of additional services including legislative/compliance requirements, staff training, marketing and profitability analysis which can be implemented. 

As ARM developed and expanded, we gained the experience and respect from our industry peers and on several occasions were contracted by property developers and receivership companies to prepare their product for the sales process. 

ARM executives have the unique ability to quickly identify challenges in distressed properties and implement controls in returning them to positive paths to productivity and success.

We have earned and maintained our clients trust by consistently delivering a quality service.

Unlike most other businesses supplying relief staff, ARM is not a paid listing website. ARM knows the quality of our relief personnel available because we train and recruit them to ensure we offer our clients a consistent and professional staffing solution. 

Qualified ARM Trainers and Assessors are tourism and hospitality experts with over 100 years’ experience in domestic and international tourism. 

ARM conducts regular courses throughout Australia to ensure our Relief Staffing Register consists of only the most trustworthy, experienced, reliable and qualified relief managers and staff covering all facets of the industry.  

The management team of ARM understands that all properties have particular criteria and procedures. This is a quality that brings ARM to the fore as our managers are trained to adjust quickly to all styles of accommodation and individual challenges they may encounter.

Capability and Experience

With over 60 years owning, managing and leasing hotels, Australian Relief Management demonstrates our proven ability to every contracted property placement.

Company Standing

Australian Relief Management is innovative and able to quickly respond to property requests and market demands throughout Asia Pacific.

Pricing and Coverage

With a diverse portfolio of professional relief management teams offering accommodation, food and beverage, housekeeping, maintenance management services across Australia and the Pacific, ARM are able to cover a wide area of regions to deliver our unique and quality relief management service. 

ARM has developed a property register to provide a competitive quote to Owners and Property Managers and showcase our outstanding product.

Account Management

All properties that partner with ARM to contract our relief management services will have a dedicated Senior Account Manager to provide support, implementation, quality reviews (secret shopper) and co-ordination of communication between the companies.

Mission Statement

We are committed to the highest standard of ethical conduct in all that we do.

We believe that integrity, commitment and trust are the cornerstone of our business

We provide the highest level of service by understanding the requirements of our client

We take ownership of our actions by honoring our obligations as a company and as individuals 

We are driven by excellence and provide the most well trained, professional, informative people 

We are dedicated to the development of long-term client relationships.